Privacy Policy

Introduction

This Privacy Policy is the Coffee Machine Parts official privacy policy and it applies to all personal information collected by Coffee Machine Parts. In this policy we explain how and why we collect your personal information, how we use it, and what controls you have over our use of it.
We appreciate that you may have certain concerns about how personal information is collected, used and shared. We can assure you that we will always handle your personal information securely and carefully. Among other things, we comply with all applicable Australian privacy laws.

Collection of Information

Some information provided to us by customers, contractors and other third parties might be considered private or personal. We collect information so that we can provide you with a great service. We need this information to deliver products and services to you, to complete transactions on your behalf and to better understand your requirements and preferences.
We will only collect such personal information if it is necessary for one of our functions or activities. The kinds of personal information that Coffee Machine Parts collects includes:
- names including business names;
- contact details;
- financial information;
In particular, personal information is collected from people in the following situations by Coffee Machine Parts:
- If you contact Coffee Machine Parts, we may keep a record of that correspondence;
- When you apply for and/or establish and/or access an account or order a product;
- When you conduct certain types of transactions such as echeque purchases or refunds;
- When you submit your e-mail address to our website mailing list;
- When you place an order on our website to purchase goods we may require you to provide us with contact information including your name, address, telephone number or email address and financial information (such as credit card details);
- We also have access to purchasing information through our business partners.
Financial information that is collected via the website is used by Coffee Machine Parts to bill you for products and services. Any financial information that is collected is for the purpose of transaction approval and funds transfer. The financial information we collect from you is kept securely and held on secure servers in controlled facilities.
Coffee Machine Parts collects information from the website using "IP files".
At or before the time the personal information is collected by us, we will take reasonable steps to ensure that you are made aware of who we are, the fact that you are able to gain access to the information held about you, the purpose of the collection, the type(s) of organisations to which we usually disclose the information collected about you, any laws requiring the collection of the information and the main consequences for you if all or part of the information is not collected.

Use of information collected and disclosure of personal information to others

We may use or disclose personal information held about an individual for the primary purpose for which it is collected (e.g. provision of our services, including administration of our services, notification to you about changes to our services, record-keeping following termination of our services to you and technical maintenance) - that is, to carry on our business and provide services to our customers. We may also use such information for a purpose related to the primary purpose of collection and where you would reasonably expect that we would use the information in such a way (e.g. major delivery companies, mail houses and third-party fulfilment contractors). This information is only disclosed to persons outside our business in the circumstances set out in this policy or as otherwise notified to you at the time of collection of the information, or with your permission.
In addition we are permitted to use or disclose personal information held about you:
- Where you have consented to the use or disclosure;
- Where we reasonably believe that the use or disclosure is necessary to lessen or prevent a serious, immediate threat to someone's health or safety or the public's health or safety;
- Where we reasonably suspect that unlawful activity has been, is being or may be engaged in and the use or disclosure is a necessary part of our investigation or in reporting the matter to the relevant authorities;
- Where such use or disclosure is required under or authorised by law (for example, to comply with a subpoena, a warrant or other order of a court or legal process);
- Where we reasonably believe that the use or disclosure is necessary for prevention, investigation, prosecution and punishment of crimes or wrongdoings or the preparation for, conduct of, proceedings before any court or tribunal or the implementation of the orders of a court or tribunal by or on behalf of an enforcement body.
- Where you have requested a service (e.g. furniture installation, assembly or product rental) and we are required to disclose the information to the third party in order to facilitate the provision of the service.

Anonymity and Pseudonymity

You have the option of dealing with Coffee Machine Parts anonymously. However, this only applies where it is practicable for Coffee Machine Parts to deal with you acting anonymously or under a pseudonym, such as a general enquiry.

Direct Marketing

As part of Coffee Machine Parts’ functions and business activities and to promote the services we can provide to you, Coffee Machine Parts may use personal information that you have provided to us for the purposes of direct marketing. Direct marketing includes, but is not limited to, sending to you and/or contacting you in relation to promotions and information about Coffee Machine Parts products and services. Generally, we will do so where you have expressed your interest to receive such information. You can opt out of receiving direct marketing communications by using the opt-out link or details provided in the direct marketing communication.

Other sites

Coffee Machine Parts has no control over the privacy practices of sites that are linked to this site via hyperlinks or banner advertising. Please take care at all times to check whose site you are visiting.

Security and storage

We will take all reasonable steps to store your personal information securely. After all, it is in our interests to make sure you feel confident shopping with us.
Only authorised team members in our Customer Service Centre and in Marketing, Stores, Finance and IT have access to our customers' personal information. Their access is subject to strict controls and procedures.
Our e-commerce sites use a security measure called Secure Sockets Layer (SSL) technology. SSL locks all your critical information in an encrypted envelope, making it extremely difficult for this information to be intercepted. Our SSL technology is the industry standard in Internet security.
No data transmission over the Internet can be guaranteed to be 100 percent secure. As a result, while we strive to protect users' personal information, Coffee Machine Parts cannot ensure or warrant the security of any information transmitted to it or from its online products or services, and users do so at their own risk. Once Coffee Machine Parts receives your transmission, it makes every reasonable effort to ensure its security on our systems.
Personal information is de-identified or destroyed securely when no longer required by us.
Coffee Machine Parts retains the information you provide to us including your contact and credit card details to enable us to verify transactions and customer details and to retain adequate records for legal and accounting purposes.

Access to and correction of personal information

Coffee Machine Parts is committed to and takes reasonable steps to maintain accurate, timely, relevant, complete and appropriate information about our customers and website users.
You may request access to personal information about you held by Coffee Machine Parts Requests for access to your personal information should be made to:

Coffee Machine Parts
P O Box 80
Silvan 3795
Australia
Verification of identity is required with a request to access (or update) personal information so that we can ensure your personal information is disclosed only to you.
Inaccurate information will be corrected upon receiving advice from you.
If we refuse to provide you with access to or correct the personal information held about you by us, then we will provide reasons for such refusal.
Coffee Machine Parts will respond to any requests for access or correction within a reasonable time of receipt of the request.

Complaints

If you have a question or complaint about our Privacy Policy or Coffee Machine Parts' collection, use or safe disposal or destruction of your personal information, your feedback should be sent in the first instance to Coffee Machine Parts at the contact details set out above.
We will promptly investigate your complaint and attempt to resolve the matter. If you are not satisfied with the outcome of this procedure or we have not responded to you with a determination within a reasonable period of time then you may contact the Office of the Australian Information Commissioner.

Transfer of information overseas

Coffee Machine Parts also informs you that your information may be stored overseas including the United States of America and Singapore.

Cookies

A cookie is a small amount of information sent from a web server to your computer when you use our website. This information does not personally identify you. It simply tells us what areas of our website your computer has visited. It also tells us if you have selected a product and put it in your shopping basket, it does not tell us your personal identity unless you are registered with us.
When you visit the Coffee Machine Parts website to read, browse or download information, our system will record/log your IP address (the address which identifies your computer on the internet and which is automatically recognised by our web server), date and time of your visit to our site, the pages viewed and any information downloaded. This information will only be used for the purpose of site analysis and to help us offer you improved online service. We may automatically collect non-personal information about you such as the type of Internet browsers you use or the site from which you linked to our Web Sites. You cannot be identified from this information and it is only used to assist us in providing an effective service on our websites.

Changes to Privacy Policy

If Coffee Machine Parts decides to or is required to change this Privacy Policy, it will post changes on this Coffee Machine Parts Privacy Policy page so that users are always aware of what information is collected, how it is used and the way in which information may be disclosed.

Acceptance

You accept that your use of this site includes your acceptance of this Privacy Policy and the Terms and Conditions.

Coffee Machine Parts Online Content Terms and Conditions

The Coffee Machine Parts websites, are owned and operated by Italian Kitchen Aids ABN 57 191 397 724

By using or accessing the Online Content, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these Terms of Use, please do not use the Online Content.

1. Governing law

Coffee Machine Parts controls and operates this site from its office within Australia. These Terms and Conditions are governed by the laws of the State of Victoria. You and Coffee Machine Parts agree to submit to the non-exclusive jurisdiction of the courts of Victoria. If you choose to access this site from another location, you are responsible for compliance with applicable local laws.

2. Revisions to Terms and Conditions

Coffee Machine Parts may revise or amend these Terms and Conditions at any time at our absolute discretion by posting revised terms. You agree that, in the event that any portion of these Terms and Conditions is found to be unenforceable, the remainder of these Terms and Conditions remain in full force and effect. Any revisions will be effective immediately. By continuing to use this site after any revision becomes effective, you agree to be bound by the revised Terms and Conditions.

3. Site contents, ownership, and use restrictions

The material on this site is protected by copyright under the laws of Australia and other countries through international treaties.

Unless otherwise indicated and except for information directly from or links to third-party websites, all rights (including copyright) in all content, other material and compilations contained in, or used to create or support this site including text, graphics, logos, button icons, video images, audio clips and navigational and other software (collectively referred to as the Contents) are owned or controlled, and are reserved by Coffee Machine Parts and it's related companies, affiliates, licensors and licensees.

4. Information from and Advertising and Links to Third Party Websites

This site may contain information from or hyperlinks and other pointers to internet websites operated by third parties. Such information or websites are not under the control of Coffee Machine Parts and Coffee Machine Parts is not responsible for the contents of any such information or website. Coffee Machine Parts provides such information and hyperlinks to you as convenience only, and the inclusion of any link does not imply any endorsement of the linked website by Coffee Machine Parts. You rely on such information or websites entirely at your own risk.

You are referred to the relevant third party websites for all information regarding the third parties' products and/or services. Third parties are solely responsible to you, subject to their conditions, for all issues relating to their website including information, goods, services, prices and the delivery of any goods or services you purchase on the third party website.

5. Personal, non-commercial use

Permission is granted to display, copy, distribute, download, and print in hard copy portions of this site solely for the proper and reasonable purposes of:

Placing an order with Coffee Machine Parts.
Using this site as a shopping resource, provided that you do not modify the site and that Coffee Machine Parts retain all copyright and other proprietary notices contained in the Contents; or
You must not, without our prior written permission, exploit any of our site materials for commercial purposes or other purposes that are not expressly permitted under these Terms and Conditions.

6. Prohibited conduct

You are not authorised, without the prior written permission of Coffee Machine Parts and any other owner of rights in the Online Content that you access via the site, to reproduce, frame, download, store (in any medium), communicate, show or play in public, adapt, change, or create a derivative work from the Online Content.
You must not use any robot, spider, scraping device, deep link or any other automatic tool or algorithm or any manual process that performs the same function.
No trademark (whether registered or otherwise) that is contained on this site or otherwise used by Coffee Machine Parts may be used without our prior, specific, written permission or that of the trademark owner.
You must not upload, post, transmit or otherwise make available through this site any material which:
1. violates or infringes the rights of others (including their privacy and intellectual property rights);
2. is unlawful, threatening, abusive, defamatory, invasive of privacy, vulgar, obscene, profane or which may harass or cause distress or inconvenience to, or incite hatred of, any person;
3. encourages conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any law; restricts or inhibits any other user from using the site;
4. affects the functionality or operation of the site or its servers or the functionality or operation of any user's computer systems (e.g. by transmitting a computer virus or other harmful component, whether or not knowingly); or
5. breaches any standards, content requirements or codes promulgated by any relevant authority, including authorities that require Coffee Machine Parts to take remedial action under any applicable industry code.

7. We can use your feedback

You grant Coffee Machine Parts an irrevocable, non-exclusive licence to use any material, information and ideas that you transmit to this site or otherwise provide to Coffee Machine Parts from the time you authorise it to be sent. You agree that we can use and adapt any ideas, concepts, techniques, words, images or other content contained in these transmissions for any purpose and without restriction or compensation.

8. Indemnity

You agree to indemnify and will keep Coffee Machine Parts indemnified against any claim, demand, injury, damage, loss, expense, cost or liability (whether direct or indirect) made against or suffered by Coffee Machine Parts in connection with your use of the Online Content, your breach of these Terms and Conditions or your breach of any rights of third parties.

Buying products through our Online content

9. Ordering goods

Any order placed by you in the manner described in this site is an offer by you to purchase a particular product or service for the price (including the delivery and other charges) specified on this site at the time you place your order. You acknowledge that, by placing your order, you are agreeing to pay for and accept delivery of the goods ordered unless you ask us to cancel that order, and we send you written confirmation of the cancellation prior to the goods being dispatched to you. Subject to your compliance with any product specific limitations shown on this website. Coffee Machine Parts may change the prices published on the Online Content at any time. Prices of products placed in the 'basket' but not paid for are also subject to change and you agree to pay the price current at the time of payment. While every effort has been made to ensure the accuracy of prices, images and information displayed on this site, Coffee Machine Parts is not responsible for any error and reserves the right to accept or reject your offer for any reason, including without limitation, the unavailability of any product, an error in the price, image or the product description posted on this Online Content, or an error in your order. We may require additional verification or information before accepting any order.

10. About our prices

All prices are inclusive of GST. Prices displayed on online are current at the time of issue, but may change at any time and are subject to availability. Prices and availability of items are subject to change without notice. Where permitted in all states, we reserve the right to limit sales, including the right to prohibit sales to re-sellers.

11. Delivery

See our Delivery Policy

12. Returns policy

See our Returns Policy

13. Title and risk

Title to the goods purchased from Coffee Machine Parts online does not pass from Coffee Machine Parts to you until we have received payment in full for the goods. All risk in the goods passes to you upon delivery to your address.

14. Disclaimer of liability

To the extent permitted by law, Coffee Machine Parts will not be liable in contract, tort (including negligence) or otherwise, for any direct, indirect, special, consequential or punitive loss or damages or any loss or damages whatsoever, including (but not limited to) loss of use, data, or profits, arising out of or in connection with: (1) the use, copying, or display of the contents of this site; (2) goods or services supplied by Coffee Machine Parts under these Terms and Conditions; or (3) a failure or omission on the part of Coffee Machine Parts to comply with its obligations under these Terms and Conditions.

15. Limitation of liability

Our total liability to you (if any) in connection with this site, or with these Terms and Conditions or any goods or services supplied under them, will be limited, at our election, to: (1) in the case of information or services supplied or offered by us, the re-supply of the information or services or payment of the cost of doing this; (2) in the case of goods supplied or offered by us, repair or replacement of the goods, supply of equivalent goods, or payment of the cost of doing this; and/or (3) the amount paid by you (if any).

16. Disclaimer of warranty

Coffee Machine Parts is providing the Online Content on an 'as is' basis and use of it is at your own risk. Coffee Machine Parts and its related companies, affiliates, licensors or licensees, and their respective, officers, employees or agents make no representation or warranty as to the accuracy, completeness, currency or reliability of the information contained on Coffee Machine Parts Online (including in relation to any products or services). To the extent permitted by law, none of them will be liable or responsible in any way (including in negligence) for errors in, or omissions from, the information contained on this site. To the extent permitted by law, Coffee Machine Parts expressly disclaims all warranties of any kind, whether express or implied, including (without limitation) implied warranties or conditions of acceptability or fitness for purpose.

17. Rights we cannot exclude

The above disclaimer and liability limitation do not exclude any rights, which by law may not be excluded, including but not limited to your rights under the Competition and Consumer Act 2010.

18. Termination

Your ability to purchase goods from Coffee Machine Parts Online may be terminated by Coffee Machine Parts at any time without notice. All restrictions, licences granted by you and limitations of Coffee Machine Parts' liability will survive termination.

Delivery Policy

Our Delivery Policy

We want to make your online shopping experience as quick and safe as possible. Accordingly all items are sent using Australia Post with Tracking and a signature will be required on receipt.

Postal charges are calculated using the Australia Post API according to your postcode. These charges will be displayed in the Checkout process once you have entered your address.

Delivery Time Frames

Orders and deliveries are processed Monday to Friday excluding public holidays. Deliveries are made between 8:00am - 5pm Monday to Friday, with the exception of Gold Coast deliveries, which are made between 8am and 6pm. We currently do not have a weekend delivery service.

During the wet season, deliveries to Northern Territory and Northern Queensland may be affected by adverse weather conditions. In this event, deliveries may take longer than our usual time frame.

Delivery time frames may change from time to time due to unforeseen circumstances. We will endeavour to provide the most up-to-date information for your order or contact you if circumstances change. A team member will contact you via your phone number as listed in your contact details or via your supplied email address. Please ensure your contact details are up to date.

Authority to Leave

We do not advise the use of Authority to Leave. We require a signature for all orders.

However, in rare circumstances, at our discretion, we may agree to your request for an Authority To Leave notice to be placed on your package.

Please note in this case Coffee Machine Parts cannot be held responsible for lost or damaged deliveries after they have been dropped off.

Returns Policy

REFUNDS

Coffee Machine Parts, ABN 57 191 397 724, allow 10 days for the return of purchased goods if they are faulty from the time we receive your order. Shipping charges are not refundable.

We ask, if possible, that goods be returned within seven days of receipt with the original invoice. After seven days, goods received back at Coffee Machine Parts may be denied a refund. Any damaged or incorrect orders must be reported within seven days of receipt. We use tracking on all orders, so any lost articles should be reported to Coffee Machine Parts as soon as you become aware of a problem.

A 10% restocking fee is applicable, except where we have made a mistake by sending the wrong item. Credit card charges as incurred will also be deducted from the refund.

WARRANTY.

Coffee machines and grinder purchases carry a 12 months back-to-base warranty. In the unlikely event of a faulty product, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. for further instructions. Customers are responsible for any shipping costs involved in returning the product to us.

We ask, if possible, that all goods be returned in original packaging, and good care is to be taken when packaging to ensure no damage occurs in transit. Coffee Machine Parts reserves the right to make the final decision on whether a replacement or a repair process should be issued under any circumstances or situation.

All spare parts are warranted for 3 months against manufacturing defect.

The following are not covered by warranty or accepted for returns (however they are tested prior to dispatch):

- A. Elements
- B. Control boards
- C. Electrical items.

This warranty shall not apply to wear and tear or damage incurred during transport. At the time of return, pack equipment carefully against shock, insure parcel, enclosed original invoice and describe defects. We recommend that you use a Tracking service for the return of any item. This warranty excludes any liabilities which are not expressed above, such as forwarding expenses or travel.

In addition to manufacturers’ guarantees on selected products, Coffee Machine Parts provide a guarantee of acceptable quality on every product, according to Australian Consumer Law. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality but the failure does not amount to a major failure.

We recommend you retain your receipt, as we may require proof that you purchased the product from us. .

PRODUCT RETURN ADDRESS.

Coffee Machine Parts

P O Box 80

Silvan 3795

AUSTRALIA

About Us

Our first coffee machine spare parts website was created in 2005 as a support website for new Italian coffee machines we were selling. As an importer we decided to stock spare parts for the machines we were selling so that we could provide the care for our customers.

Selling a range of coffee machines gave us an unique opportunity to understand coffee machines, how to repair them, and how to offer the best support possible. What started out as just a support website for our main business eventually has grown to become our core business. Today, we stock over 10,000 spare parts and with every new machine released onto the market, we seek to stock the parts for you.

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